Payment & Refund

1. Pricing

Prices may be adjusted according to operational strategy. Users who subscribed before the adjustment will not be affected until the end of the current subscription period.

2. Payment Methods

2.1 International Credit Card (Stripe)

• This platform provides secure online credit card payment via Stripe.
• Supports major credit and debit cards (Visa, Mastercard, American Express, etc.).
• Stripe may collect necessary card information during payment. This platform does not store your full card number or CVV code.
• All payment information transmission uses TLS encryption.

2.2 QR Code Payment (WeChat Pay / Alipay)

• Supports WeChat Pay (Wallet/Bank Card) and Alipay (Balance/Huabei/Bank Card).
• QR payment is a one-time payment, not auto-renewing. You need to repurchase after expiration.
• Payment process: Scan QR → Pay → Save screenshot → Send voucher to [email protected] → Customer service verifies and activates.
• Activation time: Vouchers submitted during 9:00-18:00 on business days are typically activated within 2 hours; delayed to the next business day on weekends/holidays.
• Payment information is processed directly by WeChat/Alipay. This platform does not access your payment password or account information.
• Go to QR Payment Page →

3. Subscription Period & Auto-Renewal

• Monthly membership is subscribed by natural month, with 30 days as one cycle from the purchase date.
• Subscriptions default to auto-renewal. Stripe will automatically deduct the renewal fee from your payment method within 24 hours before the end of each subscription cycle.
• You may cancel auto-renewal at any time in the Stripe customer portal. After cancellation, you still enjoy all membership benefits for the remainder of the current cycle, with no further charges in the next cycle.
• The cancellation link will be provided in the confirmation email after successful payment, or you can contact customer service for assistance.

4. Refund Policy

4.1 7-Day No-Reason Refund

Within 7 natural days from the date of initial purchase or renewal deduction, you have the right to apply for a full refund. No reason needs to be provided.

4.2 Refund Amount

• Within 7 days: Full refund, refunding the actual payment amount.
• Over 7 days but within 14 days: Pro-rated refund based on remaining days (Refund = Payment Amount × Remaining Days ÷ 30).
• Over 14 days: Generally no refund, special cases can be negotiated with customer service.

4.3 Special Circumstances

The following circumstances are not subject to the 7-day limit and can apply for refund at any time:

• Platform service experiences a major failure, causing inability to use normally for over 24 hours;
• Erroneous or duplicate deduction;
• Subscription features do not match the description on the purchase page.

4.4 Circumstances Not Eligible for Refund

• Subscriptions obtained through fraudulent means (stolen credit card, fake identity, etc.);
• Repeated refund and re-subscription by the same user (platform reserves the right to refuse service);
• Over 14 days and not meeting the conditions in Section 4.3.

5. Refund Process

1. Submit Application: Send a refund application to [email protected], stating your registered email and subscription date.
2. Customer Service Confirmation: We will reply to confirm receipt of the application within 1 business day.
3. Process Refund: For eligible refunds, the refund will be processed through Stripe to the original payment method within 3 business days after confirmation.
4. Arrival Time: The refund arrival time depends on your issuing bank, typically 5-10 business days. If it has not arrived after 14 business days, please contact customer service for inquiry.

6. Dispute Resolution

If you have any objection to the refund处理结果, you can resolve it through the following ways:

• First communicate through the customer service email. We are committed to friendly resolution of all disputes;
• If communication cannot resolve the issue, it can be handled according to the dispute resolution clause in the Terms of Service;
• For disputes related to Stripe payments, you can also file an appeal through Stripe's dispute resolution mechanism.

7. Invoices & Vouchers

• After each successful deduction, Stripe will automatically send an electronic receipt to your registered email.
• If you need a supplementary invoice or historical billing, please contact customer service. We support electronic invoices (PDF format).

8. Policy Changes

We may adjust these rules according to business needs. Material changes will be notified 7 days in advance through platform announcements and email. Subscriptions before the change will still apply the original rules.

9. Contact

For payment and refund related matters, please contact:

• Contact Email: [email protected]
• Response time: Within 24 hours on business days; delayed to the next business day on holidays.